Shipping & Delivery Policy

Ayzalo delivers handmade products across Pakistan using available courier services. Because some products are made to order, production time and courier transit time are treated separately.

Order Processing

Ready-made products may be prepared for dispatch after order and payment confirmation. Handmade or customised products may require production time before dispatch. The expected timeline is confirmed on WhatsApp for each order.

Delivery Charges

Delivery charges depend on parcel size, weight, destination, courier service, and any special handling requirements. The applicable delivery charge is confirmed before the order is finalised.

Delivery Time

Courier transit times are estimates and can vary by city, weather, public holidays, operational delays, or remote-area service. Ayzalo will share tracking information where the courier provides it, but courier delays outside Ayzalo’s control may occur.

Correct Address and Contact Details

Customers are responsible for providing a complete delivery address and reachable phone number. If a parcel is returned because of an incorrect address, unavailable recipient, repeated delivery failure, or refusal to receive an approved order, additional delivery or re-dispatch charges may apply.

Parcel Inspection

Please inspect your parcel soon after delivery. If there is visible courier damage or the wrong item was received, keep the packaging and contact Ayzalo on WhatsApp with photos or video as soon as possible.

Nationwide Delivery

Most serviceable locations in Pakistan can be covered. Delivery availability to remote or restricted areas is confirmed before dispatch.

For order-specific delivery questions, contact Ayzalo through the website’s WhatsApp option.