How do I place an order?
You can order in either of two ways: use Buy Now or Add to Cart and complete website checkout, or use Order on WhatsApp from the product page for direct support.
What happens when I order through website checkout?
Complete your contact and delivery details, choose Advance Payment – Bank Transfer / Easypaisa / JazzCash, make the required payment and send your receipt to Ayzalo on WhatsApp. The order remains On Hold until payment is verified, then it can move to Processing.
What happens when I order on WhatsApp?
The product-page WhatsApp button sends available product information automatically, including the product name and reference details. Ayzalo support then confirms availability, the final total, payment requirement and expected production or dispatch timeline.
Do you deliver across Pakistan?
Yes, Ayzalo offers nationwide delivery to serviceable locations in Pakistan. Delivery availability and charges are confirmed before order finalisation.
Are all products handmade?
Ayzalo’s crochet collection is handmade. Small differences between pieces are normal and part of the handmade character.
Can I request a different colour?
Selected products can be made in custom colours depending on yarn availability and the design. Send your preferred colour or reference through WhatsApp and Ayzalo will confirm feasibility.
Are custom colours selected at checkout?
Only when a product page shows an explicit selectable option. For products without a colour selector, the listing is sold as shown and any custom-colour request is confirmed separately on WhatsApp before payment. This avoids promising a yarn colour or variation that may not be available.
Why does a handmade product show “In stock”?
On Ayzalo, “In stock” means the product is currently available to order through the website. It does not always mean a finished piece is sitting ready for immediate dispatch. Some handmade or customised items may be prepared or made after payment verification. Ayzalo confirms ready-to-dispatch versus made-to-order status and the expected timeline for the specific order.
Can I confirm the exact size or material before ordering?
Yes. When exact dimensions or material composition are shown on a product page, use those details. If they are not listed, contact Ayzalo on WhatsApp before payment and the team will confirm the available product-specific information. Measurements and material details are not guessed because handmade pieces and yarn types can vary by design.
How long does a handmade order take?
Production time depends on the product, quantity, level of customisation and current workload. The expected production or dispatch timeline is confirmed before the order proceeds.
Are the website prices final?
The displayed product price is the current product price. Delivery or approved customisation charges may be added where applicable and will be shown or confirmed before payment.
Do you accept returns?
Eligibility depends on whether the product is ready-made, custom, damaged or incorrect. Please review the Returns, Exchanges & Refunds page for the detailed policy.
Can I cancel a custom order?
Contact Ayzalo as soon as possible. Once custom production or material preparation has started, cancellation may no longer be available and an advance already used toward the order may be non-refundable.
Can I send you a reference image?
Yes. Reference images can help communicate colour, style or overall direction. Ayzalo will confirm what can realistically be made and may adapt the concept rather than copy another maker’s distinctive design exactly.
How should I care for crochet products?
Keep them dry, handle stitches gently and avoid high heat. Read our Crochet Care Guide for general guidance, or the crochet flower care article for dusting, display and storage advice for bouquets.
Where can I browse handmade gifts?
Explore our crochet bags, crochet clothing and handmade greeting cards. For a particular occasion, browse graduation gifts or new baby gifts. Our wall organizers offer handmade storage ideas. Find more buying and care advice on the Ayzalo blog.
How do I know the correct payment details?
Use only the payment details shown in Ayzalo’s official checkout/payment instructions and the official WhatsApp number +92 320 4563897. If anything looks different, verify it through ayzalo.com before paying.