Returns, Exchanges & Refunds

Because Ayzalo products are handmade, many items are made to order or customised specifically for the customer. Please review this policy before confirming your order on WhatsApp.

Damaged or Incorrect Orders

If your parcel arrives damaged, defective, or different from the confirmed order, contact Ayzalo on WhatsApp as soon as possible, preferably within 48 hours of delivery. Please keep the original packaging and share clear photos or video of the parcel and product so the issue can be reviewed.

Custom and Made-to-Order Products

Customised, personalised, colour-requested, and made-to-order products are generally not eligible for return or exchange for change of mind once production has started. If Ayzalo makes an error against the confirmed order details, we will work with you on an appropriate replacement, correction, exchange, or refund.

Ready-Made Products

For eligible ready-made, non-custom products, an exchange request may be considered within 7 days of delivery if the item is unused, clean, undamaged, and returned with its original packaging. Approval is required before sending anything back.

Return Shipping

Where a return or exchange is approved because of customer preference, the customer may be responsible for return and re-delivery charges. If the issue is caused by Ayzalo or verified courier damage, the applicable shipping responsibility will be confirmed during resolution.

Refunds

Approved refunds are processed to an agreed payment method after the returned item, where required, has been received and inspected. Courier charges or payment-processing charges may be non-refundable where they have already been incurred, unless the issue resulted from an Ayzalo error.

For assistance, use the WhatsApp contact option available on the Ayzalo website.